One account, all your devices.
Create a Flash STB account and every install runs free for seven days. Sign in with the same email and password on your TV, phone or PC, and subscribe for CA$14.99 a year when the trial ends. One account runs one device at a time.
Already using the app? Sign in on the device itself — the welcome screen asks for the same email and password. This page is for managing your subscription and seeing which devices are on your account.
Your subscription pays for the player only. It does not include a television service, channels, streams, playlists or a programme guide, and it never will. You must already hold a subscription with a provider you have chosen and pay separately. We cannot supply one and support is not permitted to help you find one.
How it works
Create your account
Email, password and a phone number, then a 6-digit code to confirm the email. Accounts are created here on the website; the app only signs in. The moment your email is confirmed, your account gets its MAC address — give it to your IPTV provider.
Sign in on your device
Open Flash STB and sign in with the same email and password. The app is set to your account's MAC automatically and shows it to you. Your licence — the seven-day trial, or the time you have paid for — starts counting the first time a device signs in, not before.
Subscribe when you are ready
Sign in here and choose Subscribe — CA$14.99 a year, added to whatever time you have left. You can register several devices, but one licence lets one device watch at a time, and all of them stop together when it ends.
New TV, second screen, lost password
Replacing your TV
Just sign in on the new one. Your subscription belongs to your account, not to the hardware, so there is nothing to transfer and no waiting. The old device simply stops being used.
Watching on another device
Sign in there too. One subscription runs one device at a time, so if the first is still open the app will say so and offer Use here instead — the other device stops within a minute. Two screens at once need two subscriptions.
Trial already used
One trial per device, however many accounts it signs into. If the app reports the trial as used on a device you have never had, contact support and we will check the record.
Accounts are personal and not resellable. An account is for one household. Requests to move a subscription to someone else, or to run one account across a block of televisions for onward sale, are declined.
Account questions
What is the MAC address on my account?
It is your unique Flash STB identifier, created by us the moment your email is confirmed and shown on your account page and in the app. IPTV providers activate a service against a MAC address, so give them this one. Every device you sign in on uses the same MAC automatically — you never type it and cannot change it, which is what keeps it from being entered wrongly or tampered with. If your provider needs it changed, contact support.
How long does a subscription take to apply?
Usually under five minutes. Restart the app to pick it up. If an hour passes with no change, sign in here to check your account page, then contact support with the email on the account.
The app says Flash STB is running on another device
It is — or was, within the last few minutes. Choose Use here instead and the other device stops. If you have genuinely closed the other app and it still says so, wait three minutes and try again.
Does my account identify me?
We hold your email, phone number, the MAC address on the account, and for each device that signs in its type, operating system and the network address it signed in from. That is what running the licence needs and nothing more. See the privacy policy.
Something not right?
Most account problems are a mistyped email or a code that expired. Send us the email on the account and what the app is showing.